FAQ
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What is valet trash service?
Valet trash service is a convenient way for residents to have their trash picked up directly from their doorstep. We provide regularly scheduled pickups, so you don’t have to worry about taking your trash to a dumpster or curb. Simply place your trash outside your door, and we’ll handle the rest!
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How often will my trash be picked up?
We offer flexible scheduling options based on your needs. Our most common options are:
Weekly Pickup
Bi-weekly Pickup
Monthly Pickup
If you need a custom schedule, let us know, and we can tailor our services to fit your needs. -
What is emergency valet trash pickup, and when should I use it?
Our emergency valet trash pickup service is available when you need trash removal immediately—whether it's a last-minute cleanup, a missed pickup, or an unexpected need. Simply request a pickup online or by phone, and we’ll dispatch a team to handle your trash as quickly as possible.
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How quickly can I get an emergency trash pickup?
We pride ourselves on our speed and responsiveness. When you request an emergency pickup, we aim to be at your location within hours (depending on availability). We’ll handle the situation promptly and efficiently.
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How do I request an emergency pickup?
To request an on-the-fly emergency pickup, you can:
Call us directly at [682-233-1488].
Fill out the emergency request form on our website for immediate attention.
Use the live chat feature on our website for urgent inquiries.
Once we receive your request, our team will be on the way as soon as possible.
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What is bulk waste removal, and what types of items can you pick up?
Furniture (couches, chairs, tables)
Appliances (refrigerators, stoves, washers)
Electronics (TVs, computers)
Construction debris (wood, drywall, etc.)
Yard waste (branches, old fencing)
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What is the On the Fly Valet Trash App?
The On the Fly Valet Trash App is a convenient tool that allows residents and property managers to communicate with us directly and efficiently. The app lets you:
Request trash pickups
Send photos of violations or missed pickups
Receive updates about your scheduled services
Manage your account and payment information
Communicate directly with our team for quick resolutions
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What kind of requests can I submit through the app?
The app is designed for a variety of requests, including:
Requesting valet trash service (missed pickups, new service requests)
Reporting violations (for instance, trash being left outside too early)
Emergency service requests (for immediate trash pickups)
Account management (updating payment or contact info)